Managed IT Services
Global Managed IT Services
Global Managed IT Services from Technical Innovation Communications (TIC) were designed to preserve and enhance your IT department, so that you can free up your in-house resources and pay attention on riding your enterprise sales. We supply round-the-clock operational and international IT help services to both big organizations in addition to SMEs
At Technical Innovation Communications (TIC), we offer you with IT access to best practice industry-leading processes and global-class IT expertise, equipment and automation to help boost up and maximize your organization’s IT performance. Our skilled crew of local IT experts will offer everything need to run your enterprise along with end-user computing services, data center services and network management.
Underpinned by cutting-edge blockchain technology, our worldwide Managed IT Services help reduce operational prices and reduce the administrative burden for the parties concerned.
Blockchain-Powered ITSM
Managed IT Services from Technical Innovation Communications (TIC) are delivered through modern blockchain technology to resolve common issues agencies face when dealing with third-party providers. The issues contain lack of transparency, misunderstanding in communication, countless streams of emails and over-complicated workflows, all which result in augmented fees and time-consuming administrative burden.
Technical Innovation Communications (TIC) is the first IT offerings company in the world that deployed the extremely-secure and transparent blockchain technology to streamline the IT outsourcing system and reduce overhead. We have advanced the absolutely purposeful IT Service Management (ITSM) solution, Technical Innovation Communications (TIC), which leverages the Distributed Ledger technology to automate service delivery method for our customers to decrease operational charges without compromising service quality.
With seamless integration with the present ITSM tools, Technical Innovation Communications (TIC) is set to become a marketplace chief in managed IT services delivery management. It permits corporations to dramatically cut the price of internal resources as well as the administrative work of managing external IT services providers. Technical Innovation Communications (TIC) utilizes the pioneering Smart Contracts technology to transform legacy paper-agreements into the automatically executable pieces of information, making the management of IT documentation together with Service Level Agreements (SLAs), Statement of Works (SOWs) and signed contracts easy. The terms become data, and because it's running on the blockchain, that information is real-time accurate and ultimately secure.
Technical Innovation Communications (TIC) automates the IT Services Management process from both the provider company side and the client aspect, reducing overhead and prices. Thanks to Smart Contracts technology, Our ITSM reduces client onboarding time by up to 95%. It additionally contributes to reducing time spent on administrative control; with actual-time tracking of service conditions, milestones and success standards, Technical Innovation Communications (TIC) automatically triggers invoices based on system-generated reports.
End-User IT Managed Services
Our end-user Managed IT Services enables businesses to unlock key workplace elements and tailor them to different user segments within the organization.
Thanks to our sturdy alliances with international-renewed technology partners like Microsoft, Cisco, Dell, HP and Google, we proactively increase open source solutions for end-user computing offerings.
Managed IT Network
Technical Innovation Communications (TIC) Network Operation Centre gives round-the-clock monitoring, protection and support for your organization WAN and/or LAN to customers globally for over a decade.
Technical Innovation Communications (TIC) IT support group manages our clients’ LAN/WAN, and we will allocate physical assets to monitor, troubleshoot and coordinate replacement equipment when necessary.
Managed Routers
Technical Innovation Communications (TIC) router management service takes over the responsibility for dealing with your network routers from provisioning to router configuration to installation, management. By signing up to international IT services from Technical Innovation Communications (TIC), you may eliminate the hassle and capital expense associated with managing your network routers, and you'll right now experience the benefits of cost-efficient, effective network router solution
What you'll get:
- Router installation and configuration : Technical Innovation Communications (TIC) expert IT technicians will handle router configuration, installation, maintenance and repair, saving your organization the internal costs of network management;
- Configuration management : We will back up your router’s configuration preventing any information from being lost in an outage occurs;
- Change management : All of your network moves, adds or changes are managed for you;
- Hardware replacement : We offer flexible maintenance options for your equipment with either next business day replacement window;
- 24/7, 365 customer support: Our Network Operations team support and protects your network around the-clock.
Managed IT Security
Technical Innovation Communications (TIC) international Managed IT Security Services has been providing a large range cloud protection services for our customers for the last ten years. The committed group of IT experts in the Security Operations Centre helps customers around the sector, 24/7.
What you'll get:
- Maintenance and patching of your systems to remove potential vulnerabilities
- IDS/IPS management and monitoring
- Firewall management and monitoring including next-generation application-aware firewalls
- Application monitoring
- Antivirus software and malware protection
- Internal resource monitoring
- Security event log management and correlation (SIEM and Active Device Management)
- Data Encryption at rest and in transit
- Identity and Access Management including directory services
- Mobile device management
IT Services Management
Technical Innovation Communications (TIC) comprehensive ITSM Services leverage end-to-end service delivery models for the effective management of your enterprise’s IT infrastructure.
What you'll get:
- Consulting : Enables strategic ITSM initiatives through business integration planning, benchmarking, and assessment services based on ISO 20000 and ITIL best practices;
- Service transition and standardization : Includes requirement analysis, design, development and implementation of ITIL V3 compliant processes and a tools platform with clear ownership and accountability;
- Service assurance and transformation : Encompasses a process sustenance model and quality assurance framework including transformation initiatives;
- Service management integration : Establishes a robust service management integrator framework to monitor and track SLA, process and security compliance. It facilitates building and sustaining a robust Enterprise Service Management (ESM) tools platform to support multi-tenancy models;
- Customer experience management : Involves the application of a scientific approach to understand customer expectations and bridge the gap between the quality of service and experience.